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Service packages for expert assistance

Remote support with Eye Wear glasses
Service packages for expert assistance

The new Eye Wear Package includes specially-designed glasses and provides customers with the freedom to communicate with GEA experts while performing tasks Picture: GEA

With GEA Remote Support, GEA experts are instantly available via video, which neither requires pre-installing software nor an updated IT-infrastructure. GEA now offers customers two new service packages providing different types of remote expert assistance.

The standard package includes instant GEA expert support​ and is compatible with any commercially mobile device. This GEA remote support option leverages a video streaming service that is safe and ensures the protection of customer data given it uses a closed video network. Customers can initiate a session from their own production location via e-mail or SMS, which contains a secure link to initiate a video conversation. This option also allows for sharing imagery back and forth during the conversation, as well as sending descriptions and instructions via the chat function. To make accessing support even easier for customers, GEA also offers a second, hands-free option: The eye wear package includes specially-designed glasses and provides customers with the freedom to communicate with GEA experts while performing tasks. The optimised GEA Remote Eye Wear glasses include an integrated high-resolution camera and reliable microphone, providing several bidirectional functions.

GEA AG, Düsseldorf, Germany

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